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faq

1. How to display fouls as graphics, not numbers ?

Scoreboard OCR only sends numeric values to the graphics engine, it does not send any visual materials. Therefore this has to be solved using the graphics system. The easiest way would be to teach your graphics engine to display different pictures depending on the numeric value. For example when receiving “1”, it could display “1.png” and so on.


2. How to display 1st, 2nd ... OT, OT2... in graphics ?

Make sure you choose Period (1st, 2nd, 3rd, 4th, OT), which will translate “1” to “1st”, “2” to “2nd” and “5” to “OT” and send to your graphics engine


3. Sometimes there is an object in the line of sight between the camera and scoreboard, therefore we loose the score in graphics

Make sure you tick “Ignore Empty values” checkbox. This functionality deals with a situation when someone/something covers the scoreboard during the match or scoreboard is powered off right after the match (very useful for match time and score). If this feature is activated, the empty values will not be sent to graphics engine, old values will remain in graphics. Remember not to do this for 24sec shot clock, because empty value on scoreboard is actually a valid value.


4. The application is not starting

  1. Please uninstall Scoreboard OCR completely and install the latest version from scoreboard-ocr.com
  2. Check if your Windows user name does not contain non-latin characters (such as á, é, í, ó). We are currently unable to deal with those. Temporary solution is to create a new Windows user that does not have those characters in username
  3. Check if you have KB2999226 installed
  4. Check if Microsoft Visual C++ 2015 Redistributable is installed. You might have to reinstall or repair it

5. The application asking to update and not starting

  1. Uninstall Scoreboard OCR completely
  2. Download from here and install from the scratch

6. Capture device is not working

  1. Make sure that you have attached to your computer the capture device(s), which you wan to use with Scoreboard OCR
  2. Download DirectShowCaptureCapabilities tool from here and run it on your computer
  3. Click on Save
  4. Send the saved file to mailto:ocr@scoreboard-ocr.com for analysis. We will get more information about your capture devices, supported formats, resolutions, etc and we will get back to you with a solution
  5. Temporary solution is to use, for example, vMix. You can open any capture device in vMix and then in Scoreboard OCR choose Input type “Local Capture Device” and choose “vMix Video” with “Automatic” Resolution. This is a workaround to get the camera to show up in Scoreboard OCR.

7. Why is my capture feed jittery in Scoreboard OCR?

We only display capture feed at 5 frames per second to save CPU resources.
Check the fps counter in lower left corner of Scoreboard OCR see at what frame rate the digits are actually being recognized.


Still need help?

faq.txt · Last modified: 2019/11/11 00:30 by arturs